Since I'm having a rather miserable day at work (Saturdays and Sundays are literally the worst days to be taking calls for car rentals), I thought I'd compile a list of 10 things you should consider or do in the event you have to contact a CSR (Customer Service Representative) in any industry.
1. Let the CSR do their job. They know their job. You don't. Even if you work/have worked in a similar job or the exact same job, this doesn't matter. You still don't.
2. Do not interrupt the CSR at any time. This is more or less an extention of the last point. The agent understands that you think you are truly the most important person living on planet Earth, but if you jump into the middle of one of their pre-determined and very efficient dialogue statements, you are not helping. In fact, you are making a mortal enemy in the process.
3. 99.999956151% of the time (and that is a scientifically proven figure that I pulled right out of my ass) you are going to be asked to write something down. With this said, have some sort of writing utensil. If you live in a cave and do not have access to a pen, pencil, crayon or coal smudged on a twig, then find a sharp object and cut yourself. Blood flow, when controlled properly, makes a great tool to jot down confirmation numbers, account balances, and telephone numbers.
4. As a continuation of the last point, be generally prepared. Of course, there will be some things that will catch you off guard, and the agent on the other line would already know this before they even ask you. But if you want to, say, check on a reservation, have your confirmation number. If you don't, the agent will hate you for the rest of your life and the life of your children.
5. If you have kids who are screaming and desperately need your attention, whether it be a need for food, water, or release from a bear trap, do not call a CSR at this point in time. I know how important it is for you to uphold your "Deadbeat parent" status within society, but the CSR is not interested in losing their hearing, nor do they generally have access to telephone numbers for Social Workers in your area.
6. Most CSRs are evaluated on their talk times (the length of each phone call). However, if you hang up in their face it - while saving on talk time - is still extremely rude, and is not appreciated by any CSR. We will want to castrate you. The only exception to this rule is if you've just been abducted by aliens and they've just jammed a probe up your anal cavity and destroyed your cel phone with an atom-pulverizing laser gun. In other words, if you are from West Virginia, you can exempt yourself from this rule.
7. While the CSR may seem friendly and interested in your situation, he/she is not at all interested in your life story. The CSR is just trying to get through his/her day without losing their mind or opening fire into an unsuspecting crowd at the top of a clock tower. Although that story about how your wife got caught up in a mail-order bride scheme in Russia and how you need a car to drive into the country and rescue her may be a made-for-tv-movie in the making, it is the last thing a CSR wants to hear, and in fact, they will hate you for telling it.
8. For the love of all that is good in this world, do not call a CSR while you are driving. If you're annoying while sitting at your kitchen table, you're 5000 times more annoying while driving your large SUV. Your chances of getting into an accident greatly increases when you are on a cel phone, and while the CSR is very greatful for this probability, he/she would just rather not talk to your ignorant and thoughtless ass.
9. Do NOT call if you are in the middle of a meal. No one wants to hear a double Big Mac being devoured while ketchup and lettuce gets spattered over a phone.
10. And finally, avoid at all costs to be a raging idiot. Yes, a CSR understands that you are a supreme diety who can destroy the world with the blink of an eye, but your wrath does nothing to help your cause. In fact, when you treat a CSR like a lesser being, you probably wouldn't be too surprised to know that many would instantly wish for your day to get a whole lot worse then what it is right now. Yes, that's right, much more worse than that extra 30 cents on your bill that you want annihilated.
I hope this has helped you out the next time you want to call your next friendly CSR.
Wait a minute. I just realized that if you're one of the people who does any of this shit, you're probably illiterate.
Labels: POP MISCELLANEOUS